Delivery & Shipping
We have set our delivery costs to take account of average postage, packaging and associated costs with delivering such a service. These are as cost efficient as possible for our customers.
We endeavour to dispatch your order within 48 hours of being placed. This may be slightly longer for orders placed on a Friday, Weekend or Bank Holiday.
£4.95 – Delivered within 5 working days from dispatch. Delivered Monday-Saturday (excluding bank or public holidays). May require a signature. Addresses in remote postcodes may take 2-3 days longer than elsewhere.
FREE Standard delivery on orders of over £75 (subject to Terms and Conditions).
NEXT DAY DELIVERY
Coronavirus (Covid-19) Update: From 31st March 2020 Royal Mail will no longer guarantee deliveries by 1pm the next working day for it's Special Delivery service - this is now extended to 9am the following day due to the Coronavirus Pandemic.
£8.95 - Guaranteed delivery next day if order is placed by 2pm on Monday-Thursday. Delivered Monday-Friday (excluding bank or public holidays). This service will take 1-2 days longer for addresses in remote postcodes. Will require a signature.
Remote postcodes -
GY1-Herm only (Channel Islands), GY9-Sark (Channel Islands), HS2-Lewis,
PA61-Colonsay, PA62-75-Mull, PA78-Coll, ZE2-3-Shetlands KW-16-17-Orkney,
PH30-Corrour, PH41-Mallaig, PH42-Eigg & Muck, PH43-44-Isle of Rum & Canna
Please note that Next Day Delivery cannot be used when sending an item to an Admail address. NB. Deliveries to the Channel Islands and the Isle of Man can be delayed by Customs.
In the unlikely event of Strike Action by Royal Mail, severe weather conditions or extraneous circumstances (such as the Covid-19 Pandemic) we cannot be held responsible for the timing of your delivery. We will do our best to ensure any goods have a limited delay or are sent via other means where possible.
Please ensure that all delivery address details are entered correctly as we cannot be held responsible for delayed or missing deliveries due to incorrect information being provided at the time of purchase.
Coronavirus (Covid-19) Update: Due to the ongoing pandemic around the World, there may be delays to postal services due to the massive reduction in global air traffic and as staff shortages and social distancing practices alter normal delivery operations. We have also found that some countries were quarantining parcels for a period of 7-14 days before releasing them to delivery handlers. As the situation is in constant flux, we advise you allow extra time to accommodate for this if your parcel is for a specific date such as a birthday.
INTERNATIONAL STANDARD DELIVERY
We charge flat rate postal charges for our International customers regardless of the number of items or the value of the contents of your parcel. All goods are sent on a “signed for” service with tracking where available.
Europe - £12.95
Rest of the World (ROW) (Except US - see below) - £17.95
Please see “Prices” under Terms and Conditions regarding Sales Tax and Customs or Import duty. Please note that International shipments may be subject to cross-border inspections by customs authorities.
INTERNATIONAL EXPRESS DELIVERY
Express Delivery is available to selected locations for parcels up to 2kg. This allows parcels to contain several sweaters or accessories. In the unlikely event your parcel weighs more than this, customers will be contacted and postage will be quoted on an individual basis.
Express Delivery is a DHL service and takes 1-3 working days from dispatch dependent on location. Please note that there may be slight delays with customs clearance. Whilst we have found many express routes have remained uneffected, at this time please also expect that there may be delays due to Covid-19. Any local quarantine periods imposed by governments will still need to be adhered to even for Express parcels.
Prices vary from £25 to £35 dependent on location. Prices will be available as an option once you enter your delivery address details at check out if available for your country. We cannot deliver to PO Box addresses.
Customers will still be liable to pay any duties and taxes charged by customs authorities.
Recently standard parcel prices with USPS from the UK have spiralled meaning it is no longer viable for us to offer this rate of postage to our US customers. Consequently we are now only offering Express delivery with DHL to the US at a flat rate of £25. This normally takes 1-3 working days from dispatch to arrive.
US Express - £25
We will monitor the situation and hope that as the Covid-19 situation improves and air traffic increases that there may be a reduction in prices meaning that we can reinstate the option of a standard postage rate in addition to the express option.