Delivery & Shipping
We have set our delivery costs to take account of average postage, packaging and associated costs with delivering such a service. These are as cost efficient as possible for our customers.
We endeavour to dispatch your order within 48 hours of being placed. This may be slightly longer for orders placed on a Friday, Weekend or Bank Holiday.
CHRISTMAS LAST POSTING DATES 2018
We would recommend you purchase Christmas gifts as early as possible to avoid seasonal postage delays. We will be dispatching until Friday 21st December. Please ensure we receive your order before 1pm on the following days to ensure delivery prior to Christmas.
STANDARD DELIVERY Wednesday 19th December
NEXT DAY DELIVERY Friday 21st December
£4.95 – Delivered within 5 working days from dispatch. Delivered Monday-Saturday (excluding bank or public holidays). May require a signature. Addresses in remote postcodes may take 2-3 days longer than elsewhere.
FREE Standard delivery on orders of over £75 (subject to Terms and Conditions).
NEXT DAY DELIVERY
£8.95 - Guaranteed delivery next day if order is placed by 2pm on Monday-Thursday. Delivered Monday-Friday (excluding bank or public holidays). This service will take 1-2 days longer for addresses in remote postcodes. Will require a signature.
Remote postcodes -
GY1-Herm only (Channel Islands), GY9-Sark (Channel Islands), HS2-Lewis,
PA61-Colonsay, PA62-75-Mull, PA78-Coll, ZE2-3-Shetlands KW-16-17-Orkney,
PH30-Corrour, PH41-Mallaig, PH42-Eigg & Muck, PH43-44-Isle of Rum & Canna
Please note that Next Day Delivery cannot be used when sending an item to an Admail address. NB. Deliveries to the Channel Islands and the Isle of Man can be delayed by Customs.
In the unlikely event of Strike Action by Royal Mail, or if there are severe weather conditions, we cannot be held responsible for the timing of your delivery. We will do our best to ensure any goods have a limited delay or are sent via other means where possible.
Please ensure that all delivery address details are entered correctly as we cannot be held responsible for delayed or missing deliveries due to incorrect information being provided at the time of purchase.
INTERNATIONAL STANDARD DELIVERY
We charge flat rate postal charges for our International customers regardless of the number of items or the value of the contents of your parcel. All goods are sent on a “signed for” service with tracking where available.
Europe - £12.95
Rest of the World (ROW) - £17.95
Please see “Prices” under Terms and Conditions regarding Sales Tax and Customs or Import duty. Please note that International shipments may be subject to cross-border inspections by customs authorities.
INTERNATIONAL EXPRESS DELIVERY
Express Delivery is available to selected locations for parcels up to 2kg. This allows parcels to contain several sweaters or accessories. In the unlikely event your parcel weighs more than this, customers will be contacted and postage will be quoted on an individual basis.
Express Delivery is a DHL service and takes 1-3 working days from dispatch dependent on location. Please note that there may be slight delays with customs clearance.
Prices vary from £25 to £35 dependent on location. Prices will be available as an option once you enter your delivery address details at check out if available for your country. We cannot deliver to PO Box addresses.
Customers will still be liable to pay any duties and taxes charged by customs authorities.
INTERNATIONAL CHRISTMAS LAST POSTING DATES 2018 - STANDARD DELIVERY
We would recommend you purchase Christmas gifts as early as possible to avoid seasonal hold ups with customs clearance which are outwith the control of both ourselves and delivery providers. Please ensure we receive your order before 1pm on the following recommended last posting dates for Christmas delivery when using STANDARD International postage.
AFRICA, MIDDLE EAST Tuesday 4th December
CYPRUS, MALTA, ASIA, FAR EAST, EASTERN EUROPE (except Poland, Czech Republic and Slovakia) Friday 7th December
CARIBBEAN, CENTRAL AND SOUTH AMERICA Saturday 8th December
GREECE, TURKEY, AUSTRALIA, NEW ZEALAND Monday 10th December
CANADA, CZECH REPUBLIC, ITALY, POLAND, USA Friday 14th December
FINLAND, SWEDEN Saturday 15th December
AUSTRIA, DENMARK, GERMANY, ICELAND, NETHERLANDS, NORWAY,PORTUGAL, SLOVAKIA, SPAIN, SWITZERLAND Monday 17th December
BELGIUM, IRELAND, FRANCE, LUXEMBOURG Tuesday 18th December