Royal Mail strike action 

No new Royal Mail strike dates have yet been announced for 2023. Strikes will impact dispatch and delivery times for all Standard UK and International parcels.

We have moved UK Next Day parcels to a service with DHL - please note this is not a gauranteed next day (Mon-Fri) service as it is an EXPRESS service. In some instances and for some "remote" areas it cannot be delivered Next Day.

International Express DHL parcels (including all parcels to the US) will remain unaffected.

UK DELIVERY  

We have set our delivery costs to take account of average postage, packaging and associated costs with delivering such a service.  These are as cost efficient as possible for our customers.

We endeavour to dispatch your order within 48 hours of being placed.  This may be slightly longer for orders placed on a Friday, Weekend or Bank Holiday.

Standard Delivery

£4.95 – Delivered within 5 working days from dispatch.  Delivered Monday-Saturday (excluding bank or public holidays).  May require a signature.  Addresses in remote postcodes may take 2-3 days longer than elsewhere.

FREE Standard delivery on orders of over £75 (subject to Terms and Conditions). 

"Next Day" Delivery 

NOTE: Due to Royal Mail strikes and potential disruption, we are continuing to use a DHL Express service which is not "Next Day" to those areas it classes as remote, in adverse weather and due to unforseen circumstances. Instead it is an "Express" service. Consequently this service is not guaranteed as Next Day. At our discretion, we may dispatch these parcels on a Royal Mail Special Delivery Service on a Friday.

£8.95 - Express delivery. In most cases, arrives next day if order is placed by 2pm on Monday-Thursday.  Delivered Monday-Friday (excluding bank or public holidays).  This service will take 1-2 days longer for addresses in remote postcodes (this is not the same as the Royal Mail list below).

Remote postcodes for Standard Royal Mail parcels - 

GY1-Herm only (Channel Islands), GY9-Sark (Channel Islands), HS2-Lewis,
PA61-Colonsay, PA62-75-Mull, PA78-Coll, ZE2-3-Shetlands KW-16-17-Orkney,
PH30-Corrour, PH41-Mallaig, PH42-Eigg & Muck, PH43-44-Isle of Rum & Canna

Please note that Next Day Delivery cannot be used when sending an item to an Admail address. NB. Deliveries to the Channel Islands and the Isle of Man can be delayed by Customs.

In the unlikely event of Strike Action by Royal Mail, severe weather conditions or extraneous circumstances (such as the Covid-19 Pandemic) we cannot be held responsible for the timing of your delivery.  We will do our best to ensure any goods have a limited delay or are sent via other means where possible.

Please ensure that all delivery address details are entered correctly as we cannot be held responsible for delayed or missing deliveries due to incorrect information being provided at the time of purchase.

INTERNATIONAL DELIVERY

International Standard Delivery

ROYAL MAIL STRIKE ACTION/CYBER ISSUES - Royal Mail strike action during November and December caused severe disruption to standard international parcels. As of 12/1/23 we still had many parcels which were in transit which were purchased before Christmas. On 11/1/23, Royal Mail released a statement saying they were experiencing "cyber issues" and consequestly unable to dispatch mail from the UK. Royal Mail advised on 26/1/23 that mail movements had begun again and we could begin processing new standard international parcels. DHL Express (including all US mail) was unaffected.

We charge flat rate postal charges for our International customers regardless of the number of items or the value of the contents of your parcel.  All goods are sent on a “signed for” service with tracking where available.

Europe - £12.95

Rest of the World (ROW) (Except US - see below) - £17.95

Please see “Prices” under Terms and Conditions regarding Sales Tax and Customs or Import duty.  Please note that International shipments may be subject to cross-border inspections by customs authorities.

International Express Delivery (GoGreen Climate neutral shipping) 

Express Delivery is available to selected locations for parcels up to 2kg. This allows parcels to contain several sweaters or accessories. In the unlikely event your parcel weighs more than this, customers will be contacted and postage will be quoted on an individual basis.

Express Delivery is a DHL service and takes 1-3 working days from dispatch dependent on location. Please note that there may be slight delays with customs clearance. Whilst we have found many express routes have remained uneffected, at this time please also expect that there may be delays due to Covid-19. Any local quarantine periods imposed by governments will still need to be adhered to even for Express parcels.

We pay an additional cost on your behalf for a GoGreen Climate neutral service. Carbon emissions produced during your delivery are offset in climate protection projects. 

Europe £35. Canada, Australia & New Zealand £40. Prices will be available as an option once you enter your delivery address details at check out if available for your country. Other locations can be quoted for on an individual basis - please contact us if you would like us to look at this for you. We cannot deliver to PO Box addresses. 

Customers will still be liable to pay any duties and taxes charged by customs authorities.

US Delivery (GoGreen Climate neutral shipping)

Standard parcel prices with USPS from the UK have spiralled meaning it is no longer viable for us to offer this rate of postage to our US customers. Consequently we are now only offering Express delivery with DHL to the US at a flat rate of £25. During the pandemic, transit times have increased so this can take 1-7 working days from dispatch to arrive, dependent on location.

US Express - £28 This remains unaffected by Royal Mail issues

We pay an additional cost on your behalf for a GoGreen Climate neutral service. Carbon emissions produced during your delivery are offset in climate protection projects.