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FREE UK Standard delivery on orders over £75

Next Royal Mail postal strike Friday 9th & Sunday 11th December. This will effect ALL standard delivery parcels

EU CUSTOMERS: ALL parcels are now subject to local taxes and fees. These can be up to 40% of your purchase costs, depending on location.

Delivery & Shipping

Royal Mail strike action 

Royal Mail national strike action is planned for the following dates. This will impact dispatch and delivery times for all Standard UK and International parcels. For the month of December we have moved UK Next Day parcels to a service with DHL - please note this is an Express service but for some "remote" areas cannot be delivered Next Day. International Express DHL parcels (including all parcels to the US) will remain unaffected.

Strikes on the 24th, 25th, 30th November & Thursday 1st December - have caused delays to parcels. Please be patient as these parcels work through the system at Royal Mail's busiest time of year. 

NEXT STRIKE DATES: Friday 9th & Sunday 11th December - Full Service Strike

Wednesday 14th & Thursday 15th December - Full Service Strike

Friday 23rd & Saturday 24th December

 

UK DELIVERY  

We have set our delivery costs to take account of average postage, packaging and associated costs with delivering such a service.  These are as cost efficient as possible for our customers.

We endeavour to dispatch your order within 48 hours of being placed.  This may be slightly longer for orders placed on a Friday, Weekend or Bank Holiday.

UK Christmas last posting dates 2022

These dates should be used as a guide for the recommended last dates to post within the UK. However, they are not gauranteed and we would advise Christmas gifts be purchased as far in advance as possible to avoid unforeseen problems with delivery and transit times, especially this year with strike action a possibility.

Friday 16th December: Standard delivery and Free postage

Wednesday 21st December: Next Day Delivery

Standard Delivery

£4.95 – Delivered within 5 working days from dispatch.  Delivered Monday-Saturday (excluding bank or public holidays).  May require a signature.  Addresses in remote postcodes may take 2-3 days longer than elsewhere.

FREE Standard delivery on orders of over £75 (subject to Terms and Conditions). 

Next Day Delivery 

NOTE: Due to Royal Mail strikes, for December 2022 this is a DHL Express service which is not "Next Day" to those areas it classes as remote. Instead it is an "Express" service. The information below refers to our normal Royal Mail service.

£8.95 - Guaranteed delivery next day if order is placed by 2pm on Monday-Thursday.  Delivered Monday-Friday (excluding bank or public holidays).  This service will take 1-2 days longer for addresses in remote postcodes.  Will require a signature.

Remote postcodes - 

GY1-Herm only (Channel Islands), GY9-Sark (Channel Islands), HS2-Lewis,
PA61-Colonsay, PA62-75-Mull, PA78-Coll, ZE2-3-Shetlands KW-16-17-Orkney,
PH30-Corrour, PH41-Mallaig, PH42-Eigg & Muck, PH43-44-Isle of Rum & Canna

Please note that Next Day Delivery cannot be used when sending an item to an Admail address. NB. Deliveries to the Channel Islands and the Isle of Man can be delayed by Customs.

In the unlikely event of Strike Action by Royal Mail, severe weather conditions or extraneous circumstances (such as the Covid-19 Pandemic) we cannot be held responsible for the timing of your delivery.  We will do our best to ensure any goods have a limited delay or are sent via other means where possible.

Please ensure that all delivery address details are entered correctly as we cannot be held responsible for delayed or missing deliveries due to incorrect information being provided at the time of purchase.


INTERNATIONAL DELIVERY

Coronavirus (Covid-19) Update: Due to the ongoing pandemic around the World, there may be delays to postal services due to the massive reduction in global air traffic and as staff shortages and social distancing practices alter normal delivery operations. We have also found that some countries were quarantining parcels for a period of 7-14 days before releasing them to delivery handlers. As the situation is in constant flux, we advise you allow extra time to accommodate for this if your parcel is for a specific date such as a birthday. 

International Standard Delivery

We charge flat rate postal charges for our International customers regardless of the number of items or the value of the contents of your parcel.  All goods are sent on a “signed for” service with tracking where available.

Europe - £12.95

Rest of the World (ROW) (Except US - see below) - £17.95

Please see “Prices” under Terms and Conditions regarding Sales Tax and Customs or Import duty.  Please note that International shipments may be subject to cross-border inspections by customs authorities.

International Express Delivery (GoGreen Climate neutral shipping) 

Go Green DHL logo

Express Delivery is available to selected locations for parcels up to 2kg. This allows parcels to contain several sweaters or accessories. In the unlikely event your parcel weighs more than this, customers will be contacted and postage will be quoted on an individual basis.

Express Delivery is a DHL service and takes 1-3 working days from dispatch dependent on location. Please note that there may be slight delays with customs clearance. Whilst we have found many express routes have remained uneffected, at this time please also expect that there may be delays due to Covid-19. Any local quarantine periods imposed by governments will still need to be adhered to even for Express parcels.

We pay an additional cost on your behalf for a GoGreen Climate neutral service. Carbon emissions produced during your delivery are offset in climate protection projects. 

Prices vary from £25 to £40 dependent on location. Prices will be available as an option once you enter your delivery address details at check out if available for your country. We cannot deliver to PO Box addresses.

Customers will still be liable to pay any duties and taxes charged by customs authorities.

US Delivery (GoGreen Climate neutral shipping)

Standard parcel prices with USPS from the UK have spiralled meaning it is no longer viable for us to offer this rate of postage to our US customers. Consequently we are now only offering Express delivery with DHL to the US at a flat rate of £25. During the pandemic, transit times have increased so this can take 1-7 working days from dispatch to arrive, dependent on location.

US Express - £25 

We pay an additional cost on your behalf for a GoGreen Climate neutral service. Carbon emissions produced during your delivery are offset in climate protection projects. 

We will monitor the situation and hope that as the Covid-19 situation improves and air traffic increases that there may be a reduction in prices meaning that we can reinstate the option of a standard postage rate in addition to the express option.

International Christmas last posting dates 2022

These dates should be used as a guide for the recommended last dates to post using Standard post for Christmas delivery. However, they are not gauranteed and we would advise Christmas gifts be purchased as far in advance as possible to avoid unforeseen problems with delivery and transit times. Please note that dates are now earlier due to planned industrial action by Royal Mail.

Thursday 1st December: Australia & New Zealand

Friday 2nd December: Greece, Eastern Europe (except Czech Republic, Poland & Slovakia) & Turkey

Monday 5th December: Africa, Asia, Canada, Central & South America, Far & Middle East, Czech Republic, Finland, Italy, Poland & Sweden 

Tuesday 6th December: Cyprus & Malta

Wednesday 7th December: Austria, Denmark, Germany, Iceland, Ireland, Netherlands, Norway, Portugal, Slovakia, Spain & Switzerland

Friday 9th December: Belgium, France & Luxembourg

Friday 16th December: USA (Express delivery). We will monitor transit times so this may be subject to change. Addresses near major hubs such as New York may be possible w/c 19th December.