These terms and conditions apply to the use of thecrofthouse.com website. By placing an order with us, you are agreeing to accept these terms and conditions.
Please note, these terms and conditions are subject to change at any time and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, please do not use this website.
If you have any queries relating to our terms and conditions please contact customer services by phone or email.
This website, found under the www.thecrofthouse.com URL is operated by AKTEPE LTD, trading as “The Croft House”. References to “we”, “us” and “our” shall be deemed to be references to The Croft House. References to “you”, and “your” shall be deemed to be references to any person placing an order via this website.
Offer terms and conditions
Promotion codes: Discount codes and promotions cannot be used in conjunction with any other offer. During sale periods our products are already discounted so your promotion or discount code will not be valid when purchasing sale items. The offer is subject to availability of full priced items only. Free delivery is only available on standard UK delivery.
Emails: Offer emails are only valid when you click through via The Croft House emails and purchase goods from The Croft House website. Only one offer per customer. The order must be placed by the date noted in the email. The offer is subject to availability on full priced items only and cannot be used in conjunction with any other offer or discount.
Free UK delivery on orders over £75: This promotion cannot be used in conjunction with any other offer or discount unless stated and is limited to standard delivery charges to the UK only. This offer may be withdrawn at any time.
Your right to cancel
Under the United Kingdom’s legislation "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" you have the right to cancel your order for any item purchased from www.thecrofthouse.com within 14 days of receipt and receive a refund of all charges with the exception of upgraded delivery which will be refunded at the standard rate offered. You must contact us within 14 days of receipt of goods by email, phone or in writing stating that you are cancelling your purchase based on this legislation and will then need to return the item(s) within 14 days of this notification. Return postage costs are the responsibility of the customer.
We may reduce your refund up to the full price paid for the goods (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which is deemed more than is necessary to establish suitability and would not be permitted in a shop.
Conformity of goods
We take every care to ensure the description and specification of our products are correct at the time of publication. However, the descriptions and specifications on this website are not intended to be binding and are intended only to give a general description of the products. We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice. We have taken measures to provide accurate product images for each product for sale on the site. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any colour variation between the image and actual product caused by the browser software, monitor colour contrasts, etc used to view the products. From time to time we may have to substitute minor yarn colours in our fair isle knitwear when colours become unavailable. These changes however will be minor and have little effect on the overall appearance of the garment.
Every effort is made to ensure that all prices quoted on this website are accurate at the time of publication. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.
Prices are quoted in pounds sterling and are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the UK then your sales tax will be zero. For destinations outwith the UK, you will be responsible for the payment of any customs or import duties and local taxes levied once the package reaches your destination country. As all items are made in Scotland, EU customers should not be charged import duties due to the Brexit agreement for goods of UK origin. Local tax however will still be levied.
We reserve the right to change prices of any product at any time.
We strive to ensure that stock levels shown on the website are current. However, some items may sell faster than we expect. Due to long lead times required in the manufacturing of many items and the uniqueness of the products it is not always possible to replenish these items. The Croft House accepts no liability arising from our inability to supply goods due to lack of stock other than returning any payments made to you.
We have a one-page-checkout so your payment is taken securely on our website without the need to be redirected to a card payment processor. You have the option of Paypal Express checkout or Stripe checkout which handles credit and debit card payments, Google pay and Apple pay. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Copyright and trademark
All rights, including copyright, in the content of thecrofthouse.com web pages are owned or controlled by AKTEPE LTD. In accessing thecrofthouse.com you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast , download , store (in any medium) ,distribute , transmit , show or play in public or modify in any way the content of thecrofthouse.com web pages for any other purpose whatsoever without the prior written permission of AKTEPE LTD.
Please see our Cookies & Privacy page.
Third party information
This website may contain links to other sites. Please be aware that thecrofthouse.com cannot be held responsible for the privacy practices or material displayed on the third party websites. The croft house additionally cannot be held responsible for any other written material referring to our products or services.
This website is owned and operated by:
AKTEPE LTD (T/A The Croft House)
Registered office: Bronte Cottage, Inverugie, Aberdeenshire, SCOTLAND, AB42 3DN
Registered in Scotland under company registration number: SC404555
VAT Registration Number: 118696285