Cookie and Privacy Policy

Cookie Policy

Cookies are required to shop online at TheCroftHouse.com

What are cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. On this website we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on TheCroftHouse.com, you need to have cookies enabled (this is the default setting for most users).

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create.

Our cookies policy

To make full use of the online shopping and personalised features on this website, your web browsing device will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information.

Here's a list of the main cookies we use, and what we use them for:

Cookie Name Purpose
frontend The items that are in your shopping basket on the website are stored in this cookie. Your shopping basket wouldn't work without it.
persistent_shopping_cart Item stored in your shopping basket from previous visits to this website are stored here.
_una These cookies enable the function of Google Analytics Software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
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If you take the opportunity to 'share' our content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Please note that we're not responsible for the content of external websites.

Privacy Policy

Here at The Croft House we treat your information with respect and will only pass it on to the companies below if you give us permission to do so, in order to give you the best possible shopping experience with us.

Integration of the Trusted Shops Trustbadge

The Trusted Shops Trustbadge is incorporated into our web pages in order to display our Trusted Shops trustmark for buyers and show customer reviews collected on our behalf by an independent company. The Trustbadge and the services advertised are provided by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a Trustbadge is displayed, the web server automatically stores a "server log file" which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products (or have already registered for their use) in order to leave a general service and/or product review. In this case, the contractual agreement between you and Trusted Shops applies.  You can cancel this agreement at any time.

Marketing Permissions

You can sign-up to receive information about new product releases and promotions via our web sign-up form and tick-box in our check-out page.  When you do so you will receive information about how your data is used and will be given options as to how you would like us to contact you.  We use Mailchimp as our marketing automation platform. The information you provide will be transferred to Mailchimp for processing in accordance with their privacy policy. You can opt-out of receiving information from us if you change your mind by clicking the unsubscribe link found at the bottom of any marketing email we send you or by contacting us directly at contact@thecrofthouse.com .