Your EU legal guarantee rights
If you purchase goods from The Croft House as a consumer in the EU, you have legal rights where goods are faulty or do not conform to the contract.
These legal rights exist independently of any voluntary commercial guarantee and are not reduced by anything stated in our terms and conditions.
If you believe that a product is faulty or does not conform to the contract, please contact us with your order number and details of the problem.
Depending on the circumstances and applicable law, you may be entitled to repair or replacement, a price reduction or reimbursement.
EU consumer protection rules provide at least two years of legal guarantee protection for goods, although the precise rules and periods can vary between EU countries.